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Atrium partners with Tautona to leverage artificial intelligence to speed claim payments

john holdsworth

John Holdsworth
CEO, Tautona

Jonathon Hopper

Jonathon Hopper
Claims Manager, Atrium

Atrium Underwriters Limited (Atrium), the managing agent for Lloyd’s Syndicate 609, in partnership with Lloyd’s Lab graduate, Tautona, is pleased to announce its use of artificial intelligence to automate the initial evaluation of North American property claims. The system has undergone a lengthy pilot stage and was recently implemented for live claims.

Atrium’s US clients and retail brokers will be the main beneficiaries of the technology, as it speeds the process of notification and resolution of claims. Complex US ISO policy wordings which can run to more than 100 pages, have been analysed and will be read at the point a claim is made, using elements of artificial intelligence.

The system will categorise proximate cause and make an initial assessment of the claim’s validity, before it is adjusted and managed by Atrium’s trusted DCAs and expert claims team. The extensive pilot of the technology has proved to be at least as effective as human intervention but is significantly faster and with greater consistency of decision making.

Jonathon Hopper, Atrium Underwriters said: "Atrium is focusing on delivering faster and more consistent claims outcomes for brokers and clients by taking this first step into leveraging artificial intelligence to streamline its claims process. In doing so we are delivering on the Lloyd’s Blueprint 2’s priority to reduce the claims lifecycle and it is extremely positive to be working in partnership with Tautona which is a graduate of the Lloyd’s Lab. Atrium prides itself on the quality of its claims management and strongly believes that this significant investment will achieve improved outcomes across our North American property claims."

John Holdsworth, Tautona added: "This is an exciting project to be working with Atrium on. We have worked hard to develop a machine learning technology platform that delivers tangible benefits to the broker and end client. With extensive, development and testing completed, we are confident in the success of implementation with Atrium."